WHO WE ARE

A diverse group of attractions industry leaders ready to serve you!

Team Pineapple
Marty Desrochers, President & CEO

The Revenue Management Expert

Marty is known for his extraordinary results; Marty’s unique approach to sales engagement transforms your front gate, generating stronger guest satisfaction scores and soaring revenue returns. Over the years, Marty has:

  • Maximized capacity for the Blue Man Group—Live at Luxor production show from 90% to 98% nightly.
  • Increased front gate revenue at Jungle Island by greater than $1M annually.
  • Increased the Brevard Zoo’s Membership Base by 15%.
Team Pineapple
Eric Klaff, COO

The Master of Operations Management

Eric is the former Director of Entrance Operations for Universal Orlando Resort. During his tenure with Universal, Eric oversaw the Admissions, and Operations Administration and Programs teams for both Universal Studios Florida and Islands of Adventure. Eric guided all strategic sales and operational support for both theme parks. Below are a select few of Eric’s many accomplishments:

  • Increased revenue at Universal Orlando’s front gate by $155 Million over a 5-year period.
  • Designed a program to curtail ticket fraud and, as a result, saved the Company over $10 Million per year.
  • Instituted departmental and global initiatives to enhance guest and team member satisfaction.
Who We Are
Melea Desrochers, VP of Sales

Hospitality & Guest Relations Specialist

Melea is a hospitality professional with over 25 years of experience in the hotel and leisure services industry. She has worked with many industry leaders including The Walt Disney Company, Marriott International, Hilton Worldwide, and MGM International. Throughout her career, Melea has implemented an array of Guest Satisfaction initiatives designed to elevate the Guest Experience and employee behavior. Melea’s customer service background includes hotel front desks, call center operations, and help desks.