Buy In — How to Influence Performance and Drive Success

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Action comes about if and only if we find a discrepancy between what we are experiencing and what we want to experience. – Phillip J. Runkel, Professor of Psychology and Education, University of Oregon What’s in it for me? In today’s society that is the question many people (including our employees) ask themselves when they are asked to do something…especially if it is something new or different from what they are used to. Whenever we teach the tenants of Operation: Pineapple’s Five Star Sales program we work to determine the most effective way to achieve “buy-in” with the team; that is the key to success. This could mean creating a […]

Efficient Operations

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How to affect change and leave denial behind “Not everything that is faced can be changed, but nothing can be changed until it is faced.” James Baldwin The Nile River Tour was a 15-minute boat ride that transported guests along the interior perimeter of the LuXor Hotel showing them recreations of some of the most famous Egyptian tombs and paintings while sharing a brief lesson in Egyptian History. I was part of the opening team and we experienced immense popularity as soon as the hotel opened. Each morning the line would start to build right at opening – 9 am – and by midafternoon we usually had an hour plus […]

Happy New Year!

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Happy New Year! Happy New Year! Welcome back! It is hard to believe that the holiday season is over. As the holiday rush settles back into our regular day-to-day business, we start to make our plans for the new year: new marketing, new promotions, maybe new exhibits or attractions – all planned with the aim of bringing in new guests or enticing current guests to return more frequently. Focusing on our guests is definitely important, but don’t focus so much on your guests that you forget the most important feature of your venue: your Team Members! As the craziness of the holidays settles back into the routine of regular business […]