The Mirror or the Pillow: Reacting to Difficult Guest Situations
INTRODUCING OUR EXPANDED SUITE OF SERVICES Revenue Management Operational Execution Guest Experience Management Technology & Integration LEARN MORE The Mirror or the Pillow: Reacting to Difficult Guest Situations Holly was a twenty-something woman who worked on my Box Office team in Vegas back around 2001. She was a good person who arrived to work each day with a smile on her face and the right mindset. However, like so many of us, Holly had a problem dealing with Guests in negative situations. Holly’s problem was about to become my problem too. One morning, soon after I arrived to work, my boss called me into his office. He had just listened […]