Technology Integration

Harness technology to work for you.

Operational Excellence

Execute your operation with accuracy and precision.

Guest Experience Management

Provide the best experience for your guests.

Revenue Management

Connect more guests with premium products.

Team Pineapple

Eric Klaff, COO

Eric is the COO of Operation: Pineapple. He previously served as the Director of Entrance Operations for Universal Orlando Resort for more than eleven years. During his time with Universal, Eric oversaw the Admissions, and Operations Administration and Programs teams for both Universal Studios Florida and Islands of Adventure. As a result, Eric guided many complex sales and operational initiatives for both theme parks. Some of Eric’s accomplishments are shown below:

  • Increased revenue at Universal Orlando’s front gate by $155 Million over a 5-year period.
  • Designed a program to curtail ticket fraud and, as a result, saved the Company over $10 Million per year.
  • Instituted departmental and global initiatives to enhance guest and team member satisfaction.