Change the Conversation and Connect with Your Guest.
While most ticket sellers begin each transaction with the words “How can I help you?” our Sales Performance program does it differently. Rather than creating an atmosphere where “order taking” is okay, we teach ticket sellers to become the expert. This is because sales people are always the most effective when they know everything about everything. Then, we teach sellers to ask the right questions to identify who is in front of them:
- Are they local?
- Are they visiting from out of town?
- Is it their first time visiting?
As a result, sellers have the information they need to be the expert and to make a great product recommendation. More guests purchase premium products and thus, they enjoy a better Guest Experience.