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Operation: Pineapple

Monday Morning with Marty

The weekly blog from Operation: Pineapple

1

Check out our weekly blog for news, thoughts, and opinions as they relate to the entertainment and hospitality industry. It's like breakfast for your brain!

The Mirror or the Pillow: Reacting to Difficult Guest Situations
December 11, 2017
You’ll Shoot Your Eye Out! If TripAdvisor Rated Evil Santa
December 4, 2017
Why It’s Essential to Connect with Your Guests After They Visit
November 27, 2017
THE NEW FRONTIER—LOYALTY PROGRAMS & CRM
November 6, 2017
DRIVE MORE TRAFFIC: Best Practices for Getting More People in the Door
October 29, 2017
Preventing Employee Theft
October 23, 2017
Revenue Management & the 4 Ps of Marketing
October 16, 2017
Invest in Your People with Quality Training
October 9, 2017
Hire the Right People
October 2, 2017
Guest Satisfaction: Understanding the Hearts and Minds of Our Guests
September 25, 2017
Measuring Employee Engagement and How It Effects Everything!
September 17, 2017
Guest Happiness, Balance, and the Three-Legged Stool
September 11, 2017
The Seven Habits for Attraction Leaders – Part Seven: Sharpen the Saw
August 28, 2017
The Seven Habits for Attraction Leaders – Part Six: Synergize
August 14, 2017
The Seven Habits for Attraction Leaders – Part Five: Seek First to Understand, Then to be Understood
August 7, 2017
The Seven Habits for Attraction Leaders – Part Four: Think Win-Win!
July 17, 2017
The Seven Habits for Attraction Leaders – Habit Three: Put First Things First
July 10, 2017
The Seven Habits for Attractions Leadership: Begin with the End in Mind
June 26, 2017
The Seven Habits for Attractions Leadership: Be Proactive
June 18, 2017
Close with Class: Finalizing the Sale with Style & Professionalism
June 5, 2017
You Can’t Make This Stuff Up: Actual Complaints from Dissatisfied Customers
May 28, 2017
Get Over It! How to Overcome Objections and Make the Sale!
May 22, 2017
Wrap It Up! The Art of Transitioning From the Pitch to Sold
May 15, 2017
Making the Case for Product Value
May 8, 2017
Show You’ve Listened… Then, Recommend the Best Product!
May 1, 2017
Asked…& Answered!
April 24, 2017
Be the First to Speak
April 17, 2017
Ten Steps to Controlling the Sales Dialogue — Part One
April 10, 2017
Upside-Down: How to Flip the Upsell & Sell More
April 3, 2017
The Trouble with Too Many Choices!
March 27, 2017
Hire Passionate People…and cut the deadweight!
March 20, 2017
Communicate all promotions, coupons, and special events to your team – let nothing be a surprise
March 13, 2017
REFRESH YOUR PRODUCT MIX
March 6, 2017
HOLD YOUR TEAM ACCOUNTABLE & Pay Them Well for Beating Their Numbers
February 27, 2017
RECOGNIZE FORWARD PROGRESS & Reward Exceptional Behavior
February 20, 2017
Be Fanatical About Training–Make It A Daily Thing
February 13, 2017
DOCUMENT! DOCUMENT! DOCUMENT!
February 6, 2017
EXPERIMENT — Don’t Be Afraid to Try New Things
January 30, 2017
KEEP YOUR PEOPLE HAPPY — and well-informed.
January 23, 2017
SET CLEAR GOALS–and Stick to Them!
January 16, 2017
HAPPY NEW YEAR: Top 10 New Years Resolutions for Creating an Effective Front Gate
January 9, 2017

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