Check out our weekly blog for news, thoughts, and opinions as they relate to the entertainment and hospitality industry. It's like breakfast for your brain!
The Mirror or the Pillow: Reacting to Difficult Guest Situations
You’ll Shoot Your Eye Out! If TripAdvisor Rated Evil Santa
Why It’s Essential to Connect with Your Guests After They Visit
THE NEW FRONTIER—LOYALTY PROGRAMS & CRM
DRIVE MORE TRAFFIC: Best Practices for Getting More People in the Door
Preventing Employee Theft
Revenue Management & the 4 Ps of Marketing
Invest in Your People with Quality Training
Hire the Right People
Guest Satisfaction: Understanding the Hearts and Minds of Our Guests
Measuring Employee Engagement and How It Effects Everything!
Guest Happiness, Balance, and the Three-Legged Stool
The Seven Habits for Attraction Leaders – Part Seven: Sharpen the Saw
The Seven Habits for Attraction Leaders – Part Six: Synergize
The Seven Habits for Attraction Leaders – Part Five: Seek First to Understand, Then to be Understood
The Seven Habits for Attraction Leaders – Part Four: Think Win-Win!
The Seven Habits for Attraction Leaders – Habit Three: Put First Things First
The Seven Habits for Attractions Leadership: Begin with the End in Mind
The Seven Habits for Attractions Leadership: Be Proactive
Close with Class: Finalizing the Sale with Style & Professionalism
You Can’t Make This Stuff Up: Actual Complaints from Dissatisfied Customers
Get Over It! How to Overcome Objections and Make the Sale!
Wrap It Up! The Art of Transitioning From the Pitch to Sold
Making the Case for Product Value
Show You’ve Listened… Then, Recommend the Best Product!
Asked…& Answered!
Be the First to Speak
Ten Steps to Controlling the Sales Dialogue — Part One
Upside-Down: How to Flip the Upsell & Sell More
The Trouble with Too Many Choices!
Hire Passionate People…and cut the deadweight!
Communicate all promotions, coupons, and special events to your team – let nothing be a surprise
REFRESH YOUR PRODUCT MIX
HOLD YOUR TEAM ACCOUNTABLE & Pay Them Well for Beating Their Numbers
RECOGNIZE FORWARD PROGRESS & Reward Exceptional Behavior
Be Fanatical About Training–Make It A Daily Thing
DOCUMENT! DOCUMENT! DOCUMENT!
EXPERIMENT — Don’t Be Afraid to Try New Things
KEEP YOUR PEOPLE HAPPY — and well-informed.
SET CLEAR GOALS–and Stick to Them!
HAPPY NEW YEAR: Top 10 New Years Resolutions for Creating an Effective Front Gate